Support Request: Lost admin rights on PC

Reproduction

Lost admin rights on PC

Description

Hi I'm having the same problem as the a previous user whereby I lose admin rights and access to the c drive.
The PC is a Dell Optiplex 9010 with no other software installed running windows 8 pro fully updated. I'm not sure the IE version as I am now re-imaging the machine.
I downloaded the latest version of Sitekiosk yesterday.

I had the problem after the first installing Sitekiosk and read this post so wiped the machine and installed sitekiosk again but this time I unchecked the box “Apply System Security Manager default settings”. This seeemed to work as I could access the c drive and still had admin access to applications.
I set Site kiosk to startup automatically and set the system security manager to the default/recommended settings no changes made.

Once I had restarted the machine the sitekiosk started fine but when dropping out of sitekiosk back into windows I found the problem had returned and I had no access to system security manager and configure sitekiosk. I have tried rebooting and logging on with my admin account but I still don't have admin rights and cannot remove sitekiosk or change any PC settings.

Can you help.

Answer: (2)

Re: Lost admin rights on PC 4/25/2013 6:03 PM
Hello,

Like already answered here:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=19127

This has caused the problem.
>>>and set the system security manager to the default/recommended settings<<<

After installing SiteKiosk in custom mode and disabling the checkbox at “Apply System Security Manager default settings” you even should never apply any settings of the System-Security-Manager after the installation.

The final SiteKiosk version containing a fix will be published within the next days.


Regards,
Michael Olbrich
Re: Lost admin rights on PC 4/26/2013 12:11 PM
Hello,

With the help of a customer we were able to reproduce this problem.

In the SiteKiosk version 8.7.1434 that just was published we fixed this problem.
- Download: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
- Version History: http://www.provisio.com/en-US/Downloads/VersionHistory.aspx?Product=SiteKiosk

Regards,
Michael Olbrich
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