Ticket ID: 21409 Creation Date: 2/25/2015 8:25 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 23146 Last Modification Date: 3/25/2015 9:24 AM Platform:
Level: Closed

Support Request: Username and password

Description

Hi.
I have a problem with the internet connection and have to shut down Sitekisok. But i have no clue what the username and password is? to type in the "master" password do not help when i dont know the Username?

Registration Information:
(Deleted by Administrator)
Note: Submissions will be entered in the public support forum. Do not post any personal data such as passwords or software license information.

customer number: 1777005

Sincerely

Marcus Vesterberg

Answer: (1)
Re: Username and password 2/25/2015 8:55 AM
Hello,

You can exit SiteKiosk if you e.g. select “Log off user (disable start settings)” in the Exit dialog box, which appears after you enter the configured key combination and the correct password.

In case you forgot the keyboard combination to exit SiteKiosk you can even leave or exit SiteKiosk without knowing the corresponding keyboard combination.
Simply enter 'skcmd://quit' into the URL address bar of SiteKiosk

Should you have forgotten your configuration password, you will still be able to use your general password to exit SiteKiosk.
You will find your general password, for example, on your SiteKiosk invoice or in the e-mail that was sent to you and contains your registration information.
Your general password is composed of the first eleven letters/numbers (including the dash) of your registration code. This will ensure that the general password will only work with your version of SiteKiosk.

Further information you will find here:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364

The Exit dialog box will appear after the password was entered successfully.
If the terminal is registered with SiteRemote (SiteRemote versions 3 or higher), the system alternatively prompts for the user name and password of an authorized SiteRemote user and restrict the dialog box based on the user rights you specified.
But you still can choose to use a password to exit.



Regards,
Michael Olbrich
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