Ticket ID: 21429 Creation Date: 3/2/2015 11:10 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 23319 Last Modification Date: 3/30/2015 6:40 PM Platform:
Level: Closed

Support Request: failed to open office files

Description

I am using Windows 8.1 and office 2013. Every time when I click a link to open an excel file. It will prompt below error. I already enabled filer manager. and disabled to block system critical windows and dialog boxes option in Access/Security setting. any suggestion to fix it. thanks;

An error has occurred. Error code:-2146697209

Answer: (1)
Re: failed to open office files 3/2/2015 5:44 PM
This is a general download error stating the download either timed out or was interrupted for some reason.

The issue could possibly be related to the SiteKiosk download manager for this file. Do the following to use the Internet Explorer download dialog box instead of the SiteKiosk download manager.

1. Right-click your configuration file and open with Notepad.
2. Press Ctrl+F and search for the following line: 

<msdownloaddlg-urls />

3. Replace the line you found in step 2 with the following: 

<msdownloaddlg-urls> 
<url> http://aWebPage.com/ </url> 
</msdownloaddlg-urls>

The URL line stands for the URL you want to allow the IE download dialog for. Save and test.

Note:
using the following will enable the IE download dialog for all downloads. 

<msdownloaddlg-urls> 
<url>http://*</url> 
<url>https://*</url>
</msdownloaddlg-urls>
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