Ticket ID: 21482
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Creation Date: 3/17/2015 3:47 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.9.2821
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Language: English
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Views: 23916
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Last Modification Date: 4/15/2015 2:57 PM
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Platform:
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Level: Closed
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Support Request: problems burning cd's
hi.
The CD burning function in File Manager works fine if the media is loaded in the drive before clicking Burn Now.
However, if the burnable media is not loaded before clicking Burn Now, nothing happens.
For example if the user has a non-burnable cd loaded, moves files from that cd to the burn folder, and then clicks Burn Now, SK will prompt to load a burnable cd, but never recognizes that burnable media has been loaded.....the window just never goes away. Or if the user loads the burnable media before clicking Burn Now, the drive spins up on loading, but absolutely nothing happens when the user clicks Burn Now.
I have the autoplay settings set to Take No Action for every possible circumstance. I did have a situation where the Windows 8 "How do you want to use this disc" dialog was coming up inaccessible behind the SK window, but with Take No Action set this prompt no longer appears.
In a situation where no disc switching is needed and all media is loaded before entering File Manager, for example if a user is burning files from a thumb drive to pre-loaded recordable media, everything works fine.
I need a person with practically no knowledge of computers to be able to burn files to CD easily and without assistance. Please tell me how to fix this.
Thanks