Ticket ID: 21550 Creation Date: 4/13/2015 5:18 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 26351 Last Modification Date: 5/11/2015 10:16 PM Platform:
Level: Closed

Support Request: Using one Config

Description

HI,

I want to use one config across 15 tablets. I used a customized start page / portal to choose between two sites.
When I try and distribute the config via siteremote it doesn't transfer the customized start page that I created but reverts back to the original one.

How can I avoid this?

Answer: (4)
Re: Using one Config 4/13/2015 8:10 PM
After you have imported and distributed the files to the kiosk you will also send a "restart" job to the machines so that the new settings will be loaded.

https://www.siteremote.net/help/en-US/05bconfiguration.aspx
Re: Using one Config 4/13/2015 8:22 PM
If you are using the "Start Screen" start page template and not the "Portal Startpage" then you also need to save the folder "C:\Users\Public\SiteKiosk\content" from where you setup the original configuration on any other machines where that configuration will be used.

The default portal page options are stored in the SiteKiosk configuration file. If you are using the "Portal Startpage" start page template and seeing this behavior, where did you save your configuration file? Do you get the same behavior in Start Once mode as in Autostart mode? If you open the configuration tool and click the "load last file" button, do the correct configuration options show up?
Re: Using one Config 4/13/2015 9:59 PM
I am using the start screen. How would you suggest I copy the files across to the other devices? I did the following:

1: distributed the config via site remote
2: copied the content folder from one device and replace the content folder on the "new" device via teamviewer but this didn't work.

I have teamviewer on all the machines, can i do it that way and if so what files need to be copied across? Or if there is a way via site remote then that will also work
Re: Using one Config 4/13/2015 10:05 PM
Keep in mind that you do need to restart SiteKiosk for the new config to take effect as previously mentioned. The only way to transfer a folder through SiteRemote is to use the File Manager option to sync the content. I recommend ensure the process works correct by performing it locally on a machine.
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