Ticket ID: 21651 Creation Date: 5/18/2015 6:08 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 26461 Last Modification Date: 6/16/2015 11:07 AM Platform:
Level: Closed

Support Request: Google maps not working - freeze& restart sitekiosk

Description

Hello, due to some problems we make a reinstallation in one of our machine.
Possible cause of updates (IE etc) (since before 1 year worked fine) now when we point in google maps the sitekiosk freeze & restart.

Any idea how we can fix this error?

Kind regards
George

Answer: (3)
Re: Google maps not working - freeze& restart sitekiosk 5/19/2015 8:42 AM
Hello,

There is no known issue with displaying Google Maps in the SiteKiosk browser and even with my test machine there is no issue,

Did you install all Windows updates?
Which operating system do you use?
Which Internet Explorer version is installed?
Will Google Maps display properly in Internet Explorer on that system?
Is there a difference in SiteKiosk between “Run once” and “Auto Start mode?

Regards,
Michael Olbrich
Re: Google maps not working - freeze& restart sitekiosk 5/19/2015 9:43 AM
Good morning Michael.

I had install all updates except 4 optional updates. I install this 4 and reinstall sitekiosk and now work again fine.
So possibly the reason it was one of this 4 optional update or something with the sitekiosk installation.

For just the record this was my installation .
Fresh installation of Windows 7 x64 English (installed all updates that exist).
IE 11.0.9600.17801
Google maps work perfect in normal IE view.
Run once and Auto start mode give me same problem.

Thank you for your time.
George
Re: Google maps not working - freeze& restart sitekiosk 5/19/2015 10:37 AM
Hello,

Unfortunately I can’t reproduce the problem here on my test system (Windows 7 x64 with IE11 and SiteKiosk 8.91).

You may first check if the problem is solved when increasing the time interval for the software watchdog (SiteKiosk configuration-->Maintenance-->Monitoring-->Settings) form 30 seconds (default) to e.g. 90 seconds.

Further information aotu that feature here:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034

If that doesn’t help please send your SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg), a current log file (…\SiteKiosk\Logfiles) and a step by step description about how to reproduce the problem via e-mail to
support-europe(at)provisio.com

Then we can try again to reproduce this issue.

Regards,
Michael Olbrich
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