Ticket ID: 21663
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Creation Date: 5/20/2015 11:23 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 7.5.295
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Language: English
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Views: 25379
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Last Modification Date: 6/17/2015 12:16 PM
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Platform:
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Level: Closed
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Support Request: SiteKiosk fails to start
Hi, after the installation and import of configuration when sitekiosk is set to auto-start the machine hangs and doesn't seem to respond to ctrl+alt f5. I have tried during normal boot and also safemode.
I'm lacking installation and configuration instructions so perhaps this is the issue. The machine is a fresh windows build with SP1 and all updates, x86. There is nothing else on machine. This problem happened while the machine was on a customer site but has been brought back to the IT department for fix. We have since rebuilt the machine with Windows 7 SP1 including all current updates and the only other software on the machine is SiteKiosk. I had no involvement in the original installation/configuration of SiteKiosk so forgive me if I'm doing something obviously wrong.
I have attached the configuration we have imported after installation.
Any help is appreciated.
Regards,
Thomas Gibbons