Support Request: uvnc

Description

Hi,

Recently I'm using sitekiosk in W7 x86. When I login with Remote Desktop from server two screens are set in Maintenance Mode in the same time, Lock & Unlock machine button doesn't work (my screen and sitekiosk screen).
What is the problem, can you help me?

Thanks,

Answer: (3)

Re: uvnc 6/17/2015 11:25 AM
Hello,

Do you mean you get the lock screen on the remote machine and on the local machine?

Regards,
Michael Olbrich
Re: uvnc 6/17/2015 11:29 AM
Yes in the same time, my local screen and sitekiosk screen are set in maintenance mode when I need to login with remote desktop from SiteRemote server!
Re: uvnc 6/17/2015 11:38 AM
Hello,

There is no known issue but you may first reinstall the VNC dlls at the client machine by executing the “UVNCInstaller.exe” at “…\SiteKiosk\SiteRemote” . Then test again.

If that doesn’t help you may update to the most current version 8.91 (or install it on antoher Windows 7 machine) and test it again:
http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1

Please note that you can update for free within 12 months after buying your license.
After that time period you need to buy an update to use a newer version.
But you can test everything before purchasing a (update) license.
SiteKiosk 8.7 is out of support.

Regards,
Michael Olbrich
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