Ticket ID: 21855 Creation Date: 8/1/2015 10:57 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 25319 Last Modification Date: 8/31/2015 4:51 PM Platform:
Level: Closed

Support Request: White Screen after exiting screen saver

Description

I am using 8.91.3042 and Window 8.1.
If I set the screen saver to the start page or to a regular Microsoft screen saver (Photos), a white (light grey) screen is displayed. If I tap the white screen the home screen is finally shown.

This behavior is new to 8.91 and Windows 8.1.

Answer: (2)
Re: White Screen after exiting screen saver 8/3/2015 4:39 PM
What is the start Page template or browser skin you have chosen in your configuration?

After selecting the SiteKiosk Start Page, you will see the Start Page you specified in SiteKiosk. This option is only available for the primary monitor.
Note: This option does not work with the Start Screen start page. You should for example choose to use the 'SiteKiosk Player' screensaver option instead.
Re: White Screen after exiting screen saver 8/3/2015 4:40 PM
You should also ensure that the you are saving your screensaver photos/content in the following location:

C://Programfiles/SiteKiosk/HTML
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