Ticket ID: 22054 Creation Date: 10/16/2015 8:09 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.x Language: English
Views: 25484 Last Modification Date: 11/18/2015 5:48 PM Platform:
Level: Closed

Support Request: screen saver is a huge problem

Description

i recently updated to version 9 and the screen saver keeps locking up the kiosk.
i set it to show a website. locked up
i set it to show the home screen. locked up
i set it to "blank". locked up
by locked up i mean it shows a screen that looks like the front of a vault and won't let me do anything.
i'm this close (put your fingers an inch apart) from sending this thing back.

Answer: (4)
Re: screen saver is a huge problem 10/19/2015 9:12 PM
What is the Start Page you have selected under Basic > Start Page & Browser > Chooseyour browser design?

Is this happening on more than one computers?

Is there a difference when starting SiteKiosk in "Start Once" as opposed to "Auto Start" mode?


You may try running a repair on the software incase there is a corrupted installation (Control Panel > Programs and features > SiteKiosk > Repair). Also ensure that all Windows Updates are downloaded and installed.
Re: screen saver is a huge problem 10/19/2015 9:17 PM
i am using the windows 8 start page

i have only tried it on this one kiosk computer

it does it on start once and auto start, i tried both

i will try the repair function

(also... i found a forum answer about turning off the screen saver on an answer from 5/18/2011. it shows to open the config file and change screen saver enabled from true to false. i did this today and it has worked fine since then.)
Re: screen saver is a huge problem 10/21/2015 4:55 PM
i tried the repair function.
the software ran for about 8 hours and then it froze on the kiosk start page again.
when that happens, none of the buttons(links) work and i can't turn it off by hitting escape and putting in my password.

do you think i should uninstall and reinstall the software?
how would i do that?

i received this info from the kiosk builder...

name: "Yaskawa sk8.....
code: pck7k.....
master password: pck7k.....

do i need any of this as a key?
Re: screen saver is a huge problem 10/21/2015 5:09 PM
If the computer freezes after such a long period of time, it will be best to investigate what is happening on the actual OS/ Computer at that time. You may check for any errors from the SiteKiosk logfiles (Basic > Log Files).


If the repair did not make a difference, thn the next step would be to completely remove the software and install agan from our website:


Please see the steps to backing up your settings and reinstalling SiteKiosk:

1. You will just copy the configuration file on a flash drive or save to your Desktop etc. This is the .skcfg file located at C:/programfiles/sitekiosk/config
2. The SiteKiosk configuration file has a .skcfg extension... If you cannot see the extension on your machine then you may follow the instructions in the below article to accomplish this:
http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions#show-hide-file-name-extensions=windows-7


You can use a third party tools such as revo uninstaller to completely uninstall SiteKiosk.http://www.revouninstaller.com/revo_uninstaller_free_download.html If you are having issues with the regular Windows installer (Programs and features)...


Prior to downloading SiteKiosk please make sure that you have installed and configured on your system:
• Available Windows updates
• Other required software products such as Adobe Reader, Flash, etc and updates
• Printers/drivers are set as default. Make sure you can print from Internet Explorer as a test.
• Other required hardware

SiteKiosk can be downloaded from: http://www.sitekiosk.com/en-US/Downloads/Download.aspx?ItemId=1
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