Ticket ID: 22126 Creation Date: 11/12/2015 4:02 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 25210 Last Modification Date: 12/10/2015 5:25 PM Platform:
Level: Closed

Support Request: session is not ended after restarting pc

Description

the customers session is not ended after the pc restarts. It shows up with the left over minutes of the previous session.
We changed the setting in the GUI (Basic -> Start page & browser -> default skin -> edit -> payment module -> restart computer after session -> v
PC is restarting after ending a session. However: previous session will kick in after reboot. the previous customer's minutes are available for the new customer

We changed the setting in the sitekiosk config as follows:

Enter the following script in a text editor and save as 'restart.htm' in C:\Program Files\SiteKiosk\Html


<SCRIPT TYPE="text/javascript">
window.external.InitScriptInterface();
SiteKiosk.RebootWindows();
</SCRIPT>

Then in the SiteKiosk configuration wizard activate the logout navigation under Browser > Logout and enter the path C:\Program Files\SiteKiosk\Html\restart.htm

This will restart SiteKiosk when a session has ended.

Am I missing something?

Kind regards,

Aad Schonk
Automatisering Gemeente Den Haag

Answer: (5)
Re: session is not ended after restarting pc 11/12/2015 4:16 PM
Hello,

A computer restart will not end the session / clear the balance. This is a dedicated behavior (e.g. to make sure that the remaining balance is left in case of a power or system failure).


The session usually ends if there is no balance anymore or the kiosk user does press the logout button of SiteKiosk.

If you want to use script you can use this to initiate a SiteKiosk Logout:
http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?sitekiosk_logout_mth.htm

Or even this to explicitly close the session and reset the amount of available credit.
http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?sitecash_logoff_mth.htm

Please understand that our free support cannot offer any assistance with creating your own code or customizing the skin files (apart from the detailed SiteKiosk and SiteKiosk Object Model documentation).
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?support.htm

Documentation:
- General Information about customizing SiteKiosk: http://www.provisio.com/web/us/features/siteskin
- SiteKiosk help: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?customization_%28site_skin%29.htm
- SiteKiosk Object model help: http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?index.htm
If you need further assistance in creating individual coding solutions you can contact us via e-mail that we may find a solution against payment for your needs.
In case you are interested in a solution against payment please write a detailed description to support-europe(at)provisio.com that we can check the technical feasibility and the amount of work to make a quotation.
The adjustment fees are depending on the complexity of the changes and in general it costs 120 Euro per hour.

Regards,
Michael Olbrich
Re: session is not ended after restarting pc 11/12/2015 4:18 PM
note: also with the second option to reboot the pc, the computer will reboot but the previous session will remain open
Re: session is not ended after restarting pc 11/12/2015 4:18 PM
A computer restart will not end the session / clear the balance. This is a dedicated behavior (e.g. to make sure that the remaining balance is left in case of a power or system failure).
Re: session is not ended after restarting pc 11/12/2015 4:23 PM
Michael,

Thank you for your quick response.
I want to let you know that i used the scripts from:
http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=8966
It's not something i fabricate.

Kind regards,

Aad Schonk
Re: session is not ended after restarting pc 11/12/2015 4:42 PM
Hello,

All scripts on our web page are just examples and without further support.
This is an example from our US support for restarting SiteKiosk on session end:
http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=8966

Generally (with most of the browser skins) you even can activate the option “Reboot PC at the end of a session” at “-->Start Page & Browser-->Customize-->Payment Module” in the SiteKiosk configuration for this.

Regards,
Michael Olbrich
Post comment
My Account
Login
Language (Tickets):