Ticket ID: 22153 Creation Date: 11/22/2015 9:34 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.0.5031 Language: English
Views: 25145 Last Modification Date: 12/21/2015 5:27 PM Platform:
Level: Closed

Support Request: Screensaver not functioning

Description

Hi There,
I installed site kiosk 9 windows version, but screen saver function not working at all. I am using photos as screen saver.
It is working with all other users but not on Site Kiosk Restricted User. I am using a fully licensed version.
Could anyone help me on this issue.
Thanks
Jaimon

Answer: (1)
Re: Screensaver not functioning 11/23/2015 4:29 PM
If you need to make any necessary changes to the Restricted User Account, you must first remove the restrictions on the account using the System Security Manager. Remember that all changes made through the System Security Manager only affect the settings to the Restricted User Account:
1. Log on to the terminal as the administrator

2. Select Start > All Programs > SiteKiosk > System Security Manager

3. In the System Security Quick Start screen, select ‘Unprotected’ and click the ‘OK’ button

4. The next screen will ask you to “Do you want to apply the changes now?”, click the “yes” button

5. It will go through the setting changes (which may take a few minutes), then will state that it is “Finished – Please click OK”, and click the “OK” button

6. On the ‘Settings Changed Successfully’ window, select the “Exit Wizard” option and click “OK”

7. Select Start > Log Off Administrator

8. Log on to the terminal as SiteKiosk Restricted User. Default login information are Username: SiteKiosk, Password: provisio (the password is case-sensitive)

9. Change the settings and/or test your screensaver settings in the Windows environment to make sure that it is working. Note: Since you turned off the security settings to this account, you now have full access to the computer and are now able to perform previously blocked tasks, such as right click, access the Internet Explorer, control panel, access folders and drives, etc

10. Repeat Steps 1-5, except change the selection of “Unprotected” to “Protected” in Step 3.

11. Run the SiteKiosk software and test the changes that you made to the Restricted User Account.
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