Ticket ID: 23395 Creation Date: 4/8/2017 2:53 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.x Language: English
Views: 25187 Last Modification Date: 5/27/2017 4:51 PM Platform:
Level: Closed

Support Request: Blank Screen at startup

Description

After install and configuration we restart the computer all we get is a black screen with the mouse pointer. Pointer moves and CP-LCK work. Nothing else. Can only get back in after remote reg edit auto startup to stop sitekiosk. Works without autostart. Some of the 35 machines work well others only black. screen. All are the same Win 7 image. SiteKiosk versin 9 build 3595.

Answer: (4)
Re: Blank Screen at startup 4/10/2017 2:33 PM
Anti virus software could be a reason for site kiosk not starting. Try making an exception for sitekiosk or uninstall it and see if you get the same results.
Re: Blank Screen at startup 4/10/2017 3:22 PM
Can you use ctrl + alt + del when the blank screen shows up? Also, I would check the differences between the machines that do start up site kiosk and the ones that don’t. maybe windows policies could be configured differently or as previously stated, some anti virus could be blocking the application. You can also check the windows event log when you try and start site kiosk and see what information you can get from that.
Re: Blank Screen at startup 4/11/2017 3:59 PM
Domain machines. Same policies, same AV. Same version of SiteKiosk. Only diff is the type of video port. Display Port or VGA.
Re: Blank Screen at startup 4/29/2017 3:59 PM
After 2 weeks working on this issue I finally found the problem. It was in the skcfg file. I edited the file and it worked. The problem is how SiteKiosk works with the video card. What I found was that SiteKiosk can not adjust screen resolution on some video cards. It works well with some. It has to do with the video card drivers. So far this has happened only on Dell computers. All I had to do was edit the <screenmode> section the .skcfg file. change the 800 X 600 false setting to the same resolution as set in the computer and change false to true. Reboot in auto mode and problem solved.
<screenmode>
<xres>800</xres> ---------- Change to your screen setting
<yres>600</yres> ----------- Change to your screen setting
<bitdepth>16</bitdepth>
<frequency>0</frequency>
<autoset>false</autoset> ------------ Change to true
<workarea enabled="false">
<capture-mouse>true</capture-mouse>
<left>0</left>
<top>0</top>
<right>100</right>
<bottom>100</bottom>
</workarea>
<optical-zoom>100</optical-zoom>
</screenmode>
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