Support Request: Auto Start Takes a long Time to load (stuck on white screen)

Description

Hello Software Support,

I have read other post and have tried the following solutions for this problem but failed. I was wondering what could be the issue if a reinstall won't fix it?

I have attached my config file.

Thank you

Answer: (3)

Re: Auto Start Takes a long Time to load (stuck on white screen) 5/10/2018 4:37 PM
Does this happen when you start it in start once or autostart mode? Do you have any antivirus installed? When you reinstalled sitekiosk, did you remove it then install or did you just click uninstall? I would try removing the program all together by going to change/remove in control panel to completely remove it and then reinstalling or try repairing the installation.
Re: Auto Start Takes a long Time to load (stuck on white screen) 5/11/2018 3:21 PM
The anti-virus software installed is the factory standard Windows Defender. I looked in my program files and did not locate any specific anti-virus software. I have tried uninstalling and repairing through the methods you have listed, it did not work.
Re: Auto Start Takes a long Time to load (stuck on white screen) 5/14/2018 5:44 PM
Hello Support Team,

My company is going to implement Sitecaster for the new Kiosk display. You can close this ticket. Thank you
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