Ticket ID: 24825 Creation Date: 4/24/2019 11:14 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: German
Views: 12575 Last Modification Date: 5/28/2019 8:49 AM Platform:
Level: Closed

Support Request: Tracking User-Journey

Description

Dear Support,

my customer is asking me wether it is possible to track the Userhabits of their sitekiosksystem. They want to track stuff like:
- how many times is the interface started from standby-mode
- what sites do the useres use most frequently
- how far do they scroll down on sites
- how long do users stay to use the system
- and the whole user-journey in general

Is any of this possible using your system and if so could you give some directions on where to get more informations on how to do this?

kind regards,
Max

Answer: (3)
Re: Tracking User-Journey 4/24/2019 11:36 AM
Hello,

Besides this >> how far do they scroll down on sites<<< everything is stored in the log files of SiteKiosk (…\SiteKisk\Logfiles) which you can evaluate by using SiteRemote:
Also see: https://www.provisio.com/web/uk/products/kiosk-remote-management-siteremote

You can test SiteRemote 30 days for free by creating a team on https://www.siteremote.net

When done register your SiteKiosk machine to SiteRemote:
https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?remote_monitoring.htm

Regards,
Michael Olbrich
Re: Tracking User-Journey 4/30/2019 7:57 AM
Thank you so much for your quick answer!

i have downloaded a log-file with this content:

(example)
20 6002 2019-02-05 02:00:36 +0100 [SiteRemote] shutdown
20 7006 2019-02-05 02:00:37 +0100 [SiteRemote Client] Application closed [SiteKiosk].
20 7005 2019-02-05 02:00:41 +0100 [SiteRemote Client] Application started [SiteKiosk].
20 6001 2019-02-05 02:00:42 +0100 [SiteRemote] startup
20 7002 2019-02-05 02:05:41 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] Screensaver is activated.
20 6002 2019-02-05 04:00:02 +0100 [SiteRemote] shutdown
20 7006 2019-02-05 04:00:02 +0100 [SiteRemote Client] Application closed [SiteKiosk].
20 7002 2019-02-05 04:00:12 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] The user has logged off from a session.
20 7002 2019-02-05 04:00:12 +0100 [SiteRemote Client] [Power status] The computer is about to shutdown.
20 7001 2019-02-05 04:00:12 +0100 [SiteRemote Client] Shutdown.
20 7000 2019-02-05 04:01:07 +0100 [SiteRemote Client] Startup.
20 7002 2019-02-05 04:01:11 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] The user has logged on to a session.
20 7002 2019-02-05 04:11:05 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] Screensaver is activated.
20 7002 2019-02-05 08:58:50 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] Screensaver is deactivated.
20 7002 2019-02-05 09:03:29 +0100 [SiteRemote Client] [User: QUB001\ekiosk.admin] The user has logged off from a session.
20 7002 2019-02-05 09:03:29 +0100 [SiteRemote Client] [Power status] The computer is about to shutdown.
20 7001 2019-02-05 09:03:29 +0100 [SiteRemote Client] Shutdown.
(example)

is there any way so transform this kind of entries into something more readable. Like a statistic giving me the the whole time the interface was used?
Or do i have to count all the Log-Ons and Offs myself?

Regards!
Re: Tracking User-Journey 4/30/2019 8:40 AM
Hello,

You can register your SiteKiosk installation to SiteRemote and then create a report from the log file information that will be transferred to SiteRemote.

Just create a 30 days test team on https://www.sitermeote.net
Then open the SiteKiosk configuration at the client machine and register the terminal (-->Remote Monitoring)
Further information here:
https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?remote_monitoring.htm
https://www.provisio.com/web/uk/products/kiosk-remote-management-siteremote

Regards,
Michael Olbrich
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