Ticket ID: 25816
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Creation Date: 4/27/2021 5:02 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5779
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Language: German
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Views: 6482
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Last Modification Date: 5/25/2021 6:16 PM
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Platform:
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Level: Closed
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Support Request: Install Error
Hello Support,
after accidentally deleting the user who has installed and configured sitekiosk, it was not possible any more to start the application with Autologon.
After the attempt to reinstall the application, the installer rolls back after the Messagebox "Es liegt ein dieses Windows Installer-Paket betreffende Problem vor...."
In the NodeErrorLog.txt we find this Message:
27.04.2021 [2021-04-27T14:28:18.488Z] js-bson: Failed to load c++ bson extension, using pure JS version
27.04.2021 [2021-04-27T14:28:18.754Z] error when loading settings.json.
27.04.2021 [2021-04-27T14:28:18.957Z] connect.multipart() will be removed in connect 3.0
27.04.2021 [2021-04-27T14:28:18.957Z] visit
https://github.com/senchalabs/connect/wiki/Connect-3.0 for alternatives
27.04.2021 [2021-04-27T14:28:18.957Z] connect.limit() will be removed in connect 3.0
27.04.2021 SiteKiosk Configuration Node Server terminated unexpectedly! Retrying in 10 seconds. (ExitCode: 0)
27.04.2021
This is nodeLog.txt:
27.04.2021 { Error: Cannot find module '../build/Release/bson'
27.04.2021 at Function.Module._resolveFilename (module.js:538:15)
27.04.2021 at Function.Module._load (module.js:468:25)
27.04.2021 at Function.requireModule._load (C:\Program Files (x86)\SiteKiosk\SiteKioskNG\assets\apps\startScreen\SiteKioskContent\public\out\server\moduleRewire.js:1:301)
27.04.2021 at Module.require (module.js:587:17)
27.04.2021 at require (internal/module.js:11:18)
27.04.2021 at Object.<anonymous> (C:\Program Files (x86)\SiteKiosk\SiteKioskNG\assets\apps\startScreen\SiteKioskContent\node_modules\bson\ext\index.js:15:10)
27.04.2021 at Module._compile (module.js:643:30)
27.04.2021 at Object.Module._extensions..js (module.js:654:10)
27.04.2021 at Module.load (module.js:556:32)
27.04.2021 at tryModuleLoad (module.js:499:12) code: 'MODULE_NOT_FOUND' }
27.04.2021
What can we do to make Sitekiosk work again?
Best regards
Franziskus