Ticket ID: 21570
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Creation Date: 4/21/2015 7:04 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: 5.1.0
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Language: English
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Views: 26074
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Last Modification Date: 5/20/2015 4:27 PM
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Platform:
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Level: Closed
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Support Request: Remote Desktop Feature not working
Outside of the VNC installation during the initial SiteKiosk install, Do we need to install an additional software (RealVNC/UVNC) onto the SiteKiosk computer in order for the SiteRemote server to view its desktop via Remote Desktop from the SiteRemote web interface? We elected to install the VNC components during the initial install but do not see anything in Programs and Features or anything in Programs Files that lists VNC as it's own software. Is it baked into SiteKiosk? Also, do we need to install any additional software on the SiteRemote Server in order to get the remote desktop feature to work properly? Instructions were previously given but that are confusing as they do not indicate if they are additional software that needs to be installed or which port to enable on which device (SiteKiosk PC or SiteRemote Server). Instructions gave multiple options but no clarification as to what those options are. To top off the confusion, VNC references the SiteKiosk PC's as a "Server" and the SiteRemote Server as a "Client". So when documentation is provided with these terms, it can be confusing.