Ticket ID: 21589 Creation Date: 4/29/2015 3:03 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.x Language: English
Views: 25861 Last Modification Date: 6/25/2015 5:25 PM Platform:
Level: Closed

Support Request: unable to finish install

Description

Can i install on windows 64-bit?

Answer: (7)
Re: unable to finish install 4/29/2015 7:51 PM
SiteKiosk 8.9 for Windows is 64-bit compatible. You can download SiteKiosk 8.9 here: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
Re: unable to finish install 5/18/2015 8:34 PM
I need assistance with the installation. It nears completion after raising many alerts, then begins a rollback. Please let me know when someone could do a live session with me to install the software. If we cannot resolve this by May 21, 2015, I will have no other recourse other than requesting a refund of my purchase. Thank you.
Re: unable to finish install 5/18/2015 9:02 PM
What is your operating system and IE version? What are the error messages you are receiving before the rollback? We do not provide remote assistance but we can assist you with any issues you are having by support forum, email or phone. Refunds are possible within 30 days of the purchase date.

Contact information: http://www.sitekiosk.com/web/us/company/contact
Re: unable to finish install 5/22/2015 7:00 PM
Your last comment is problematic as I did not receive it until after the 30 days is up. Can exception be made at this time? I am not satisfied with the product nor support at this time.

The errors are in DOS windows during the installation and may be related to attempts to register components properly. I am attempting to perform the install while logged in as a local administrator account. Other than that, the errors come and go so quickly that I cannot properly determine what they are. The installation then rolls back completely out.
Re: unable to finish install 5/28/2015 3:01 PM
It has been a week since my last comment on this ticket. I am not satisfied with the timeliness of responses and support. I wish to request a refund of my purchase. Please contact me at kkpoait@keowee-key.com.
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