Ticket ID: 21594 Creation Date: 4/30/2015 7:16 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3030 Language: English
Views: 34050 Last Modification Date: 6/2/2015 5:11 PM Platform:
Level: Closed

Support Request: Not able to open a URL

Description

Hello,
When going to: http://jobs.fourseasons.com/ - page displayed.
When clicked on: Search and Apply for Jobs - New window opens up and displays nothing but spinning circle in the middle.
Please, assist at your earliest convenience.
Regards,
Oleg Nikitin.

Answer: (3)
Re: Not able to open a URL 5/4/2015 4:53 PM
It seems the site is performing some type of browser identification. To resolve the issue, take SiteKiosk out of the user agent header. To do this, open the SiteKiosk configuration tool and go to >Basic >Start Page & Browser >Advanced and uncheck the box labeled Add SiteKiosk to use agent header.
Re: Not able to open a URL 5/5/2015 2:26 PM
Thank you,

That helped. I am up and running. Would you, please, be sop kind and explain a bit more what exactly that function does, when you will have a moment for that?

Oleg.
Re: Not able to open a URL 5/5/2015 4:38 PM
The browser sends the user agent header string information to the site you are visiting. This lets the site know the browser you are using etc. This lets the site provide information that is created for the browser version you are using for compatibility etc. SiteKiosk can be added to the user agent string if you want tailor the page for users opening it in the kiosk environment as opposed to a browser on their home computer. This allows you to create kiosk specific functionality in your web page.

More information on user-agent strings
https://msdn.microsoft.com/en-us/library/ms537503%28v=vs.85%29.aspx
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