Support Request: cant install or run siteremote

Ticket ID: 24287	Creation Date: 6/12/2018 3:41 PM	Product: SiteRemote	Attachment: -
TicketType: Support Request	Version: 9.6	Language: English
Views: 23423	Last Modification Date: 7/10/2018 5:29 PM	Platform:
Level: Closed

Support Request: cant install or run siteremote

Description

good morning,
was able to install 13 kiosk with latest version of Sitekiosk, but during installation i got error message when installing VNC client.
UVNCInstaller Setup
The download failed.
Please ensure that your Internet connection is available. If you want to download the VNC components at a later time, please execute the file UVNCinstaller.exe located in your installation folder.
i skip this part and now i try to run it from installation folder and get same error message. I get this message on all 13 kiosk.
we do have a proxy, but IE and sitekiosk is setup to use proxy,.
please help
thanks
Eddie

Answer: (1)
Re: cant install or run siteremote	6/12/2018 4:45 PM
If you are not using a transparent proxy the files cannot downloaded. I have emailed you with more info.

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Support Request: cant install or run siteremote

Description

Answer: (1)