Ticket ID: 24296 Creation Date: 6/16/2018 1:59 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.6.4409 Language: English
Views: 23793 Last Modification Date: 7/17/2018 5:29 PM Platform:
Level: Closed

Support Request: Errors every few seconds while browsing

Description

Hello,

I'm new to configuring this software, getting a repeat error every few seconds when trying to fill out a loan application, but I cant be sure what the error is really complaining about.

Where should I start with this one?

Thanks

Answer: (2)
Re: Errors every few seconds while browsing 6/18/2018 3:03 PM
After looking at your logfile, it looks as if you were trying to use Microsoft Edge, which is not a supported browser with SiteKiosk. You are only able to use Internet Explorer or Chrome set up within the Sitekiosk configuration.
Re: Errors every few seconds while browsing 6/19/2018 5:16 PM
In addition to this, If you use Windows 10 ver. 1803 you can try starting SiteKiosk in Auto Start mode to see if the behavior occurs (as in Run once mode there is a background process from Microsoft Edge, which is blocked by SiteKiosk).
Otherwise you need to enable the option “Terminate any process which generated this window” for Edge entry at “-->Basic-->Access/Security-->Block system critical windows & dialog boxes -->Settings”, so that SiteKiosk can close that process.

Reason:
Since Windows 10 1803 the windows system starts an Edge Process in the background when the windows user logs in.
By default SiteKiosk blocks Edge processes (like all other browser applications, for security reasons) but these (new) processes cannot be closed with the previous default settings.

Also if it “only” applies to Start Once mode you can avoid that problem enabling the option “Terminate any process which generated this window” at “-->Access/Security-->Block system critical windows & dialog boxes -->Settings” -->choose “*icrosoft Edg*” and press the edit button.
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