Support Request: avoid app rebooting when hitting menu keys

Description

Hi,

Is it possible to have the back, menu and home keys not reboot the running app when pressed?
We are running an app in single app mode, and it takes a while to load. So we want to avoid rebooting it as much as possible.

Answer: (5)

Re: avoid app rebooting when hitting menu keys 7/19/2018 10:59 AM
Hello,

That is not possible. Alternatively you may hide the default Android status bar containing these buttons.
But note:
In order to be able to hide the status bar SiteKiosk requires root rights.
Also see: http://www.provisio.com/helpconsole/SiteKiosk%20Android%20Quick%20Start%20Guide/en-US/default.htm?hints_and_tips.htm

Regards,
Michael Olbrich
Re: avoid app rebooting when hitting menu keys 7/19/2018 11:06 AM
Hi,

these are hardware buttons, so the only option is to physically block them?

Thanks,
Abel
Re: avoid app rebooting when hitting menu keys 7/19/2018 11:27 AM
Hello,

Yes. Generally SiteKiosk has no influence to these Android buttons (also when displayed on screen) but only can prevent that the App can be closed or left permanently.

Regards,
Michael Olbrich
Re: avoid app rebooting when hitting menu keys 7/19/2018 11:45 AM
Hi Michael,

I found another app that will disable the hardware keys. The only thing is that I would need to be able to go into the sitekiosk settings using the gesture.
But this doesn't seem to be working on single app mode tough, correct?

Thanks,
Abel
Re: avoid app rebooting when hitting menu keys 7/19/2018 11:54 AM
Hello,

Yes, the gesture to exit only works in SiteKiosk but not when another app is in the foreground.
In single app mode you need at least the Android home button to be able to exit.

Or you need to use one of these less comfortable options (1 or 2) to exit SiteKiosk:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=22209
Also note: With these methods you cannot access the SiteKiosk configuration on the device but need to upload new SiteKiosk configurations (configured on another Android device) via SiteRemote.

Regards,
Michael Olbrich
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