Ticket ID: 24612
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Creation Date: 12/14/2018 4:45 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.490
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Language: English
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Views: 23630
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Last Modification Date: 1/18/2019 5:37 PM
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Platform:
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Level: Closed
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Support Request: admin username issues
Hi.
I am not sure of the software version because I cannot access the system. But I did do an update to the latest yesterday.
I have been testing a few variations of this and in my final prep, i do not remember if I changed the default password to access the admin.
I had set up one password for admin, that I believe to know and another for rebooting at the store level. The rebooting one works fine, but I cannot get into the admin. I do not know the username, and not sure if the field is case sensitive. I believe I names it WacomKiosk or WacomSiteKisok, but these do not seem to work, as I know the password.
I tried the remote access and the control, shift, F8 functions do not bring up the login screen, but do when I go on the system locally.
Online I was unable to see the usernames or any details for this machine, and there is no username or password recovery tool. There is no indication of the errors when logging in other than the standard "this username or password does not match our records" etc. Should that username perhaps be pre-populated? Where are the usernames stored? I should see this online, but only see the computer name as I have assigned it.
How do i get this? My reboot password works.. Is there anyway to get onto this system again as admin?
Thanks