Ticket ID: 25425
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Creation Date: 5/12/2020 10:44 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5324
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Language: English
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Views: 19585
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Crashing SiteKiosk with Chromium
I have a problem with SiteKiosk crashing.
The new Windows 10 Pro x64 1909 was installed on the Intel NUC8i3BEK computer.
All Windows updates and the current SiteKiosk were installed.
Chromium engine selected.
We run SiteKiosk in Autostart mode, but SiteKiosk hangs after pressing the Logout button.
After pressing Logout at 09:05:56 (see attached log file) the screen looked like on the picture BAD.jpg until 09:13:16 when after deactivating screensaver the start page was loaded correctly, however after pressing Logout at 09:13:26 the screen looked like on picture BAD.jpg again.
It happens at different frequencies, sometimes after each Logout and sometimes you can press Logout repeatedly and the start page loads correctly.
We checked this on several NUC computers and the problem occurs at all. Also appears in Run once mode.
On the same computers this problem does not occur if we use the IE engine. With IE engine everything works fine but due to the requirements of our client we have to use the Chromium engine.
A correctly loaded page is shown in the image GOOD.jpg
Do you have any suggestions?