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FAQ: Open PDF files in SiteKiosk

Description

If using a “Chrome Browser” Skin PDF files will be opened with the integrated Browser Plug-in.
Installing another PDF Reader is not necessary.


The IE-based skins use the Acrobat Reader ActiveX PlugIn which is also used in the Internet Explorer.
Therefore you just need to make sure that the Acrobat Reader is installed
and that you can open PDF links in the Internet Explorer on the system you use with SiteKiosk.
(Display PDF in browser | Acrobat XI http://helpx.adobe.com/en/acrobat/using/display-pdf-browser-acrobat-xi.html)

Please note that this Acrobat Reader setting can be user dependent and you may also have to check it in the SiteKiosk user account (used for the “Auto Start” mode):
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Here an example PDF link you can use for testing:
http://www.provisio.com/Download/brochures/sitekiosk-en.pdf

With some PDF links you want to use in SiteKiosk it might be necessary that you also activate the file Manager and allow Downloads (depends in how the PDF file will be delivered by the web server).
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?file_manager.htm



1. If the link always initiates a download in the Internet Explorer instead of opening the PDF directly in the Browser check it the Acrobat Reader settings are set to “Display PDF in browser” (-->Edit-->Preferences-->Internet--> Display PDF in browser).
(Display PDF in browser | Acrobat XI http://helpx.adobe.com/en/acrobat/using/display-pdf-browser-acrobat-xi.html)
Please note that this Acrobat Reader setting can be user dependent and you may also have to check it in the SiteKiosk user account (used for the “Auto Start” mode):
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826



2, If the link still initiates a download in the Internet Explorer (even you made the Acrobat Reader setting “Open PDF in Browser) it will be caused by the web server providing the link.
Then you need to allow downloads and activate the File Manager of SiteKiosk.
More information about this feature:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?file_manager.htm



3. If it still doesn’t work or you want to display the same download dialog like in the Internet Explorer you can activate the IE download dialog for the corresponding URL,
More information about this feature:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm
-->10. Allow the IE Download Dialog

Please note:
When enabling the IE download dialog the PDF will not open automatically after download.
But you can add a registry value to open the PDF automatically again:
Further information you will find at the Microsoft forum:
https://social.technet.microsoft.com/Forums/exchange/en-US/3ee91c96-fcef-4714-8f16-6f0ee082c231/always-ask-before-opening-this-type-of-file-ie11?forum=ieitprocurrentver

As this is a user dependent setting you should execute the reg file while logged in as SiteKiosk user (used in Auto Start Mode).
Here the information about how getting access:
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Answer: (1)

Re: Open PDF files in SiteKiosk PROVISIO\olbrich (Provisio) 10/27/2014 11:39 AM
The following applies to the IE-based skins:

Applies to SiteKiosk Versions before 8.9
If you still have problems with special PDF links:
Since SiteKiosk 7 the PDF file was embedded to a special HTML page from us (the so-called SiteKiosk Player).
(Since SiteKiosk 8.7 the player is deactivated by default when creating a new configuration)

But SiteKiosk is still using the Acrobat Reader PDF PlugIn.

When disabling the SiteKiosk Player for PDF it is just like within the IE.
Then the PDF file will directly be displayed within the SiteKiosk Browser by using the ActiveX PlugIn from Adobe.
This can be used to avoid timing issues when loading the PDF.
(Some links are not directly link to a PDF file but generate them when clicking on a link which can make it necessary to disable the SiteKiosk Player for PDF.)

To disable the SiteKiosk Player for PDF:

- Open the SiteKiosk configuration file (…\SiteKiosk\Config\YourConfig.skcfg) with an editor (e.g. Notepad) and search for the line

<filter enabled="true" player="pdf" content="application/pdf" action="2"/>

- Then change the value from true to false

<filter enabled="false" player="pdf" content="application/pdf" action="2"/>

Note that on Windows systems with UAC activated you may need to start the Notepad application as Administrator (right mouse click-->Run as administrator) to get enough access rights for saving the changes.