Ticket ID: 21280
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Creation Date: 1/12/2015 3:35 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.90.2637
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Language: English
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Views: 25597
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Last Modification Date: 2/12/2015 12:17 AM
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Platform:
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Level: Closed
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Support Request: Autostart takes a long time to load the kiosk
Whenever we set SiteKiosk to autostart with the sitekiosk user it takes up to 30 minutes for it to load into the main start page. When it goes to screen saver (blank white screen, not the screen saver we have set) it again takes up to 30 minutes to return to the main screen. When running site kiosk manually logged in as the same user it opens in seconds and returns from the screen saver in seconds (the custom screen saver we have set although the screen saver only flashes on the screen for 1 second before returning to the main screen).
Machine is Dell Optiplex 9020, 8GB RAM, Core i5 running Windows 8.1 Pro
What im asking for is:
1: Why is it taking so long to load? We want this to auto load at start up and return from screen saver within seconds like it does with the manual start
2: Why is the screen saver only lasting for a second on manual start before returning to the start screen and showing a white screen when auto started? We want our custom screen saver (a photo gallery) to be displayed to customers until they touch the screen.
If you need any more information please let me know and it will be provided.