Ticket ID: 24233 Creation Date: 5/7/2018 1:38 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 24443 Last Modification Date: 6/4/2018 2:11 PM Platform:
Level: Closed

Support Request: Message log overflow

Description

From on of our kiosks we regulary get the foolowing message:

Message log overflow
5/5/2018 8:18:32 AM
The VVV I-punten server received an unusual number of log entries within a short period of time. This resulted in the activation of the internal throughput limit. To conserve server resources, no more log messages will be received and recorded until the generated log volume is reduced significantly.

Note
You have received this error notification because the Web application VVV I-punten lists you as the user in charge of the corresponding machine. To disable notification from this machine or to define a different responsible user, use the link Machine Overview.
VVV I-punten Alerting System
https://siteremote.vvvzuil.nl/

I checked the machine and it seems it is working correctly and also the logs look normal.
Why do we get this messag and how can we fix this?

Answer: (1)
Re: Message log overflow 5/7/2018 1:45 PM
Hello,

The warning “Message Log overflow” just means that there where an irregular high number of SiteKiosk log file entries in a certain time (more than 10000 in 24h). In that case SiteRemote stops the log transfer of the machine to SiteRemote for a while and throws that alert.

It is meant as help to check a machine which maybe has problems (which problems have occurred need to be analyzed by checking the error messages in the local log files (…\SiteKiosk\Logfiles) or later at SiteRemote when more log messages have been transferred).

When using Digital Signage content to display at the kiosk systems you may disable the option “Digital Signage (SiteCaster POPAI)” at “-->Administration-->Settings” in your SiteRemote Team.

After solving the issue SiteRemote automatically receives the outstanding log information.
But it can take some hours or even 1-2 days (depends on how long the issue has occurred) until the log files on SiteRemote are up-to-date.
This depends on how much outstanding log information still must be transferred from the client to SiteRemote.


Regards,
Michael Olbrich
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