Support Request: VNC

Description

Can VNC be removed from the SIteRomote server without breaking the product. We do not use Ultra/TightVnc in our environment and need to uninstall it for audit reasons. IF possible, how to uninstall as there is not a service running.

Answer: (2)

Re: VNC 8/24/2018 4:25 PM
On the SiteRemote Server there is no active component or VNC service running.
The SiteRemote Server just provides the connection information to the clients (to SiteKiosk and to the UVNC Client Viewer on the PC you use to establish the connection) for establishing the RDP connection. This also only works if the corresponding ports are open:
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9699

This applies to the SiteKiosk Client:
You can choose not to install the VNC dlls (VNC.dll & vnchooks.dll) during the SiteKiosk installation or remove them from the folder “…\SiteKiosk\SiteRemote” (then restart the SiteRemote Client service) the VNC feature of SiteRemote cannot be used / is deactivated.
Re: VNC 8/24/2018 4:27 PM
Thanks for the prompt reply. Information noted.
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