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Support Request: Power Options


I am using Surface Pro 4's with Site Kiosk Basic 9.7.4905. The goal is to have the Surface's go to sleep at the end of the day (around 7pm) and wake up before we open for business the next day. Under the maintenance tab, putting the Surface to sleep or turning the monitor off works correctly, but the machines will not wake back up without pressing the power button. I have tried it both before and after turning hibernation off on the PC through the command line prompt (powercfg /hibernate off). Is there any way to make this feature work?

Answer: (1)

Re: Power Options 12/18/2018 3:43 PM
More information can be found at Please check the the Note sections at the beginning.

In addtion to that, you can try disabling fast startup if you use a Windows 8.1 or Windows 10 system.
When Fast Startup is enabled, your computer doesn’t perform a regular shut down.