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European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
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Support Request: Sitekiosk Time Out issue

Description

We have a 4 SiteKiosk PC's that are regularly timing out when completing web based forms, the message being reported by our end users are 'ustomers can use the machines but if they are filling in a form/on a web page too long the error appears'. I've attached a copy of the screenshot.

I have checked the config file and cannot locate anything within this to see if a timeout has been entered, any ideas?

Answer: (3)

Re: Sitekiosk Time Out issue 1/3/2019 11:01 AM
Hello,

I am sorry but SiteKiosk 8.8 is out of support. This ticket will be closed.

You can give the following a try:
1. Make sure the SiteKiosk configuration wizard is closed and open your configuration file in Notepad and search for "<browserbar>" without the quotes.
2. Create a new line underneath the tag you found in step 1 and paste in the following:

<show-nav-error>false</show-nav-error>

3. Save your changes and test in SiteKiosk
Re: Sitekiosk Time Out issue 1/3/2019 11:22 AM
Ok, thank you, I will try the change and see if this helps.

Is there a charge to upgrade to the latest version with my current licenses?
Re: Sitekiosk Time Out issue 1/3/2019 11:24 AM
Yes, there is a charge: https://www.provisio.com/en-GB/Shop/Shop.aspx?GroupIdx=9 (fourth item from the top of the list)