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Support Request: Error Starting SiteKiosk

Description

Hello-

I am receiving the error message in the attached image every time I start my computer. I have tried all the passwords I know I have used, and none of them are working. Is there a way to bypass the need for a password and to send me back into the Windows operating system.

Thank you,
Monica

Answer: (2)

Re: Error Starting SiteKiosk 1/25/2019 3:07 PM
The screen shot shows the emergency screen. This is a security feature of SiteKiosk and the emergency screen loads if SiteKiosk was restarted by the software watchdog (or for any other reason) 10 times in 1200 seconds.
Also see “2. Software Watchdog”:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

To exit the emergency mode you can use the logoff button on screen (or press ESC) and enter the general password (or even the password you configured last when using the unlicensed version).
You will find your general password, for example, on your SiteKiosk invoice or in the e-mail that was sent to you and contains your registration information.
Your general password is composed of the first eleven characters (including the dash) of your registration code. This will ensure that the general password will only work with your version of SiteKiosk.

Otherwise please see this FAQ: https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364
Re: Error Starting SiteKiosk 2/5/2019 11:51 PM
Thank you for this fix! I was able to find the general passcode with your help and exit SiteKiosk appropriately.