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Support Request: Chrome browser crash on scrensaver launching + Language trouble

Description

Hello,

We have a SiteKiosk (Chrome) crash one second before screensaver launch.
On start page, we have : http://transpole-bornes.extrazimut.net/index.php?id_kiosk=BOR3611
On screensaver, we have a local html file : file:///C:/Program Files (x86)/SiteKiosk/Html/Screensaver/touchez-ecran-20180201/touchez-ecran.html

We think it was linked to the customer context, but we don't understand why ; have you ever met this problem ?

Second question :
This page https://outlook.office.com/transpole.keolis.com
does not detect correctly the language of the SiteKiosk (Chrome) browser.

Can you help us ?


Thanks,

Answer: (6)

Re: Chrome browser crash on scrensaver launching + Language trouble 4/2/2019 3:59 PM
Hello,

There is no known issue with the screen saver but it may applies to the HTML file you added?
Does that HTML work properly in IE on thqat machine?
(The screen saver “SiteKiosk Player” still uses IE Webbrowser Control to display the content)
Does it also happen when configuring another URL (e.g. google) or when selecting to return to start page?

To the language setting.
You should check the language setting of SiteKiosk at “-->Start Page & Browser-->Customize-->Languages” and set the desired language at “Default Language”.

Regards,
Michael Olbrich
Re: Chrome browser crash on scrensaver launching + Language trouble 4/3/2019 8:52 AM
P.S: You also may check if the screen saver issue is really a crash (...\SiteKiosk\Logfiles) because SiteKisk restarts by default on screen saver actication and logout when using the Chrome Browser skin (for technical reasons, e.g. to be able to delete the temporary internet files and cookies).
Otherwise you can switch to "Metro IE" skin where SiteKiosk Browser doesn't restart on logout / screen saver activation.
Re: Chrome browser crash on scrensaver launching + Language trouble 5/14/2019 5:16 PM
Hi,

I'm back with this strange problem.

We test the customer content on others PCs, and the problem was the same.
Just before the screensaver launch, the SK Chrome browser "crash" (disappear).
After the interception of the screensaver, the SK Chrome browser spend 20~30 the relaunch itself.
Is it normal ?

Second question, is there a way to return SK home page without screensaver ?


Thanks
Re: Chrome browser crash on scrensaver launching + Language trouble 5/15/2019 8:53 AM
Hello,

>>Just before the screensaver launch, the SK Chrome browser "crash" (disappear).<<<
This is not a crash but a dedicated behavior. SiteKiosk Browser restarts by default on screen saver activation and logout when using the Chrome Browser skin (for technical reasons, e.g. to be able to delete the temporary internet files and cookies).
Otherwise you can switch to "Metro IE" skin where SiteKiosk Browser doesn't restart on logout / screen saver activation.

>>>Second question, is there a way to return SK home page without screensaver ?<<<
Just use the option “Open SiteKiosk Start Page” at “-->Screensaver”.
Further information about the screen saver settings:
https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm

Regards,
Michael Olbrich
Re: Chrome browser crash on scrensaver launching + Language trouble 5/15/2019 9:24 AM
Thank you for your response.

“Open SiteKiosk Start Page” at “Screensaver” works properly but this action is lauching each interval even SK is on StartPage.
So each interval we always have the re-activation of the chrome browser.

Can we disable “Open SiteKiosk Start Page” if we are on the “SiteKiosk Start Page” ?
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