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Support Request: error -2146697208 (When dowloading a Word file)

Description

We are (randomly) getting error -2146697208 when dowloading a Word file. The computer inquestion is running Windows 10 and Office 2016.
We do not have this problem with PDFs, but it happens with Word docs 50% of the time.
What can we do to fix this issue?

Answer: (10)

Re: error -2146697208 (When dowloading a Word file) 5/6/2019 4:09 PM
This is a general error code from Windows that indicates a download was interrupted. Do the following to use the Internet Explorer download dialog box instead of the SiteKiosk download manager to see if you get different behavior.

1. Right-click your configuration file and open with Notepad.
2. Press Ctrl+F and search for the following line:

<msdownloaddlg-urls />

3. Replace the line you found in step 2 with the following:

<msdownloaddlg-urls> 
<url>http://* </url> 
<url>https://* </url>
</msdownloaddlg-urls>
Re: error -2146697208 (When dowloading a Word file) 5/6/2019 6:53 PM
After making the requested change, I now get an error message saying "The requested site could not be loaded"

"An error has occurred while trying to open the page res://ieframe.dll/dnserrordiagoff.htm"
Re: error -2146697208 (When dowloading a Word file) 5/6/2019 9:53 PM
Please send a copy of your SiteKIosk configuration file and SiteKiosk log file to ward(at)provisio.com. That change should only affect which download dialog is displayed when a download is started (eg SiteKiosk vs windows).
Re: error -2146697208 (When dowloading a Word file) 5/7/2019 6:48 PM
Emailed the requested items yesterday to the email provided. Please let me know if you need anything further.
Re: error -2146697208 (When dowloading a Word file) 5/7/2019 7:35 PM
I did not receive your email. Please try sending again and CC sales-america(at)provisio.com.
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