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Support Request: Keyboard driver issues after Installation

Description

we are expericencing some issues with a new installation from the Prowisio SiteKiosk in Tokyo.
After the installation, we noticed that the keyboard doesn't appear to work anymore.

My question is whether or not this is a well know issue and if you could suggest me how to solve this problem.

Thank you so much in advanced!

Answer: (1)

Re: Keyboard driver issues after Installation 5/29/2019 9:29 AM
Hello,

In general, nothing is known about this.
Which SiteKiosk version have you installed and which Windows version do you use?

Otherwise, you will find the latest version of SiteKiosk here:
https://www.provisio.com/en-GB/Downloads/Download.aspx?ItemId=1

And the information about the supported operating systems:
https://www.provisio.com/en-GB/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Also make sure that all available Windows updates have been installed before installing SiteKiosk.

Here is a FAQ on how to unlock the keyboard lock (Case 3):
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364



Generell ist diesbezüglich nichts bekannt. Welche SiteKiosk Version haben Sie installiert und welcher Windows Version verwenden Sie?

Ansonsten finden Sie hier die aktuellste SiteKiosk Version:
https://www.provisio.com/de-DE/Downloads/Download.aspx?ItemId=1

Und die Informationen zu den unterstützten Betriebssystemen:
https://www.provisio.com/de-DE/helpconsole/SiteKiosk%20Hilfe/de-DE/default.htm?system_requirements.htm

Stellen Sie auch sicher, dass vor der SiteKiosk Installation alle verfügbaren Windows Updates installiert wurden.

Hier noch eine FAQ dazu, wie Sie die Tastatursperre lösen können (Fall 3):
https://www.provisio.com/de-DE/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=60


Mit freundlichen Grüßen,
Michael Olbrich