Ticket ID: 24912
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Creation Date: 7/1/2019 10:03 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.9912
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Language: English
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Views: 21066
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Last Modification Date: 7/30/2019 4:07 PM
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Platform:
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Level: Closed
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Support Request: Shutdown root app with exitCode: -1
In the middle of being used, the kiosk is ending the session like the device was idle. I'll see entries in the logs like this:
10 0000 2019-07-01 11:07:20 -0700 [SKNG RootApp] (PID: 1064) App 'App01:contentPlayer:PID 1064' has exited (3762504530).
20 0000 2019-07-01 11:07:20 -0700 [SKNG RootApp] Shutdown root app with exitCode: -1
I've increased the watchdog timer to 120 but no change. This happens on two of the devices, even after the SiteKiosk was reinstalled. The app is on a device running Windows 10 LTSC 1809. Attached are logs in debug mode - what should I do next?
Thanks!
~Mark