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Support Request: Shutdown root app with exitCode: -1

Description

In the middle of being used, the kiosk is ending the session like the device was idle. I'll see entries in the logs like this:


10 0000 2019-07-01 11:07:20 -0700 [SKNG RootApp] (PID: 1064) App 'App01:contentPlayer:PID 1064' has exited (3762504530).
20 0000 2019-07-01 11:07:20 -0700 [SKNG RootApp] Shutdown root app with exitCode: -1


I've increased the watchdog timer to 120 but no change. This happens on two of the devices, even after the SiteKiosk was reinstalled. The app is on a device running Windows 10 LTSC 1809. Attached are logs in debug mode - what should I do next?

Thanks!
~Mark

Answer: (1)

Re: Shutdown root app with exitCode: -1 7/2/2019 3:55 PM
Based on the logs there is a problem with opening the PDF file “ 19-021_CALCS_SANDPIPER_HUANG SFR_06-17-2019.pdf”. This issue seems to apply to this particular PDF because there is not a known issue. After opening this PDF file the Chromium CEF engine (also used for opening PDF files when using the Chrome Browser Skin in SiteKiosk crashes and is then restarted by the software watchdog. Have you seen this occur when using SiteKiosk and not opening that file? Are you able to open other PDFs without an issue?