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Bug Report: Double Lines and selection fields not working in Chrome

Reproduction

Accessing the Alamo site from the SiteKiosk protected mode

Description

We are using Site Kiosk to provide a checkin facility to for Alamo car hire bookings for our customers.

We are using Chrome becuase the Alamo site does not support IE.

When accessing the site on the PC, outside of Site Kiosk it responds as expected but when Site Kiosk is active, the website details page shows double lines of text and the input fields do not always let the user add anything.

I have attached screenshots of our testing and will outline below the testing that was carried out:

On the Alamo check-in PC we tried various functions and settings, see results below:

So from photos (attached) in order:

1. Tried to login but could not drop down any “Country of Residence” and titles “ExpirationDate” were showing as duplicate and unable to fill any details in.
2. Changed language to Espanol and it worked and I could drop down.
3. Changed language to Portugues and it stopped working.
4. Changed language back to English and worked and I could drop down.
5. Same as 4 showing no duplicate titles
6. Checked Cookies preferences nothing obvious
7. Cookie options, changed a few settings but didn’t make a difference.


All throughout the above testing time we duplicated this on the reception (Non-Kiosk) desk and it worked fine every time, so not a website issue, but something in kiosk mode causing this.

We tried many times on the Alamo Kiosk PC, but in Admin mode and it worked without any faults.

Is there anything you can recommend from the config/logs?

Many thanks
Simon

Answer: (3)

Re: Double Lines and selection fields not working in Chrome 7/3/2019 10:50 AM
Hello,

Unfortunately there is no attachment here but in regards to your description this may applies to the Chromium CEF version 55 that is used in SiteKiosk 9.4.

The IE based skins are using the IE Webbrowser Control of the installed Internet Explorer.
The Chrome Browser Skin uses a Chromium CEF engine installed with SiteKiosk (open source and also source for Google Chrome).
More information here: https://bitbucket.org/chromiumembedded/cef/src/master/README.md
https://en.wikipedia.org/wiki/Chromium_Embedded_Framework

The old SiteKiosk version 9.4 (which is also out of support) uses Chromium CEF 55.
So you may first update to SiteKiosk 9.7 with CEF Chromium 73 and see if your problem persists.

If you want to test it outside of SiteKiosk before updating:
SiteKiosk 9.7 uses Chromium 73.0.3683.75 Windows 32 Bit. Here you can find the corresponding Chromium test application for download (unzip 2x and run the cefclient.exe in the "Release" folder) which is currently used in SiteKiosk 9.7.5026 (Chromium 73.0.3683.75 Windows 32 Bit):
http://opensource.spotify.com/cefbuilds/cef_binary_3.3683.1920.g9f41a27_windows32_client.tar.bz2

Regards,
Michael Olbrich
Re: Double Lines and selection fields not working in Chrome 7/3/2019 11:03 AM
Please note that you need to purchase an update license for using SiteKiosk 9.7 as the license for SiteKiosk 9.4 is not valid for 9.7 anymore.
https://www.provisio.com/en-GB/Shop/Shop.aspx?GroupIdx=9#item_51
Re: Double Lines and selection fields not working in Chrome 7/3/2019 11:23 AM
Thank you for the reply. I rather suspected our version would need an update but hoped it was not the case :)