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Support Request: Flase Unexpected Windows shutdown messages

Description

Hi, we have a machine with latest version of SiteKiosk Windows which connected to SiteRemote. And sometimes it sends e-mails with this message "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and in SiteRemote panel this machine has "Unexpected Windows shutdown".

The problem is, machine doesn't reboot and when this happens in the logs it spits a history of previous windows errors (which we fixed so there are no new ones). And this problem began to occur more often in the last ~3 weeks after we updated the SiteKiosk from 9.0 version to latest.

Also we have a job in SiteRemote which restarts the machine at midnight and when restart happens in logs we have this message "Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected.". I guess for some reason SiteKiosk doesn't know it should be restarted. Maybe these two problems are connected.

Answer: (3)

Re: Flase Unexpected Windows shutdown messages 9/10/2019 9:12 AM
Hello,

This message dialog comes from the Windows system and also the log message “"Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected." means that the Windows System wasn’t shut down by SiteKiosk but by any other event (application, service or a user has even pressed the power button at the computer).
You should check the Windows Event logs.

Regards,
Michael Olbrich
Re: Flase Unexpected Windows shutdown messages 9/10/2019 12:09 PM
So I've just checked windows logs and there was no errors at the time of supposed windows shutdown, just some informational messages about windows services. Nothing about shutdown or anything like that.
Re: Flase Unexpected Windows shutdown messages 9/10/2019 12:28 PM
Then you should check later entries and also the SiteKiosk log entries with [Windows/System] and [Windows/Application] <<These entries are forwarded from the windows event log.
Also note that the event log entry can be provided with a later point in time (not with the date/time of the crash but of the next reboot)

It e.g. looks like this
The previous system shutdown at [time] on [date] was unexpected.
The system has rebooted without cleanly shutting down first

I am sorry but it is a fact that the log message "Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected." means that the Windows System wasn’t shut down by SiteKiosk but by any other event.
So you need to check your Windows system and the event logs.