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Support Request: Unable ot access Site remote Administration

Description

We have our own siteremote server and we are migrating the database to a new server. I would like to know where do I go to change the DB that it connects to?
Also, how do I get the username and password to access https://server/administration. I am able to login to the server as an administrator but the same credentials does not let me into that link. I am the one who originally setup the server but I dont remember the login that was used. Please help. At least if I can get the username I will be able to get the password.

Answer: (5)

Re: Unable ot access Site remote Administration 9/20/2019 11:28 PM
Hello,

Thank you for submitting your inquiry. This will be a two part answer:

1. You cannot log in to the back-end SiteRemote Administration with front-end users. You need to use server admin credentials for this. By default, only users with the Windows built-in Administrator role have access to this.

You can define access to the to the back end SiteRemote Administration setting by editing the web.config file. Please see page 7 of the SiteRemote installation brochure under “Solve problems when trying to access the SiteRemote
Administration web page”.

Access SiteRemote Administration (web.config):
https://www.provisio.com/Download/brochures/siteremote-server-install-en.pdf#page=7

2. You can use SQL Management studio to manager your SQL Server databases. The DB is named SiteRemoteBackEndServer and is created during the installation.
You can change the password of the SQL user at the SiteRemote Server configuration tool (Button -->SQL Connection). The “SQL Connection” button is displayed automatically when using an external SQL DB with SQL user authentication.

If you are using an external SQL Server, you will use SQL authentication to connect to the DB. If you are using a local SQL Server , you will Windows authentication to connect.

General notes for using SiteRemote with an external DB on page 3:
https://www.provisio.com/Download/brochures/siteremote-server-install-en.pdf#page=3

Best regards.
Re: Unable ot access Site remote Administration 9/23/2019 8:05 PM
I have edited the web.config and rebooted but still cannot access the admin backend. I know it is not a password issue because it is the same account I am using to login to the server.


<authorization>
<allow roles="BUILTIN\Administrators"/>
<allow users="server\jreid"/>
<deny users="*"/>
</authorization>
Re: Unable ot access Site remote Administration 9/23/2019 9:46 PM
Are you accessing SiteRemote Administration from the server or from a PC? Did you use the server name or domain name in place of "server\" from your example? Also, when you log in are using everything you added to the file as the user name (e.g. server\jreid)?

The web.config file is a standard .net Windows authentication config file.
Re: Unable ot access Site remote Administration 9/23/2019 10:02 PM
I am using RDP to login remotely from my computer. The server is not on the domain so I use the server name (server\jreid). I am setup as a local user with admin rights. I am using the same exact from the web.config, I copied and pasted. I would send a screenshot if was not public.
Re: Unable ot access Site remote Administration 9/23/2019 10:12 PM
What is the path the web.config file you are editing? Also, check that the Windows Authentication option is checked for IIS. This could also be policy-related if your server is part of a domain and restrictions other than the default domain settings apply.