Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: PC lock out at boot

Description

Hello Support:
I have built two PC using siteKiosk. Upon boot, the machine does not boot up the pc does not auto log into site kiosk. It remains in the log on page. Control alt delete does not work. the configure alternate key to break sequence does not work. the emergency break sequence does not work. How do I revert back. .

Answer: (1)

Re: PC lock out at boot 9/23/2019 3:45 PM
Hello,

Thank you for submitting you inquiry. Just to be clear, had you tried to use the emergency keyboard release combinations below?

The default combinations are:

Key combination 1
Ctrl left + Shift right + Backspace

Key combination 2
Alt left + Shift right + Del

You will have to press the keys of each combination simultaneously.
Link: https://www.provisio.com/en-US/helpconsole/SiteKiosk%20Help/en-US/keyboard_lock_on_startup.htm

You can review our FAQ page related to no access to SiteKiosk: https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364

Worst case scenario: Reinstall Windows and start again. This time, if you are in a Restricted (Active Directory or Domain Logons) environment, it is best to auto-start with the Local Account or do not Disable the Keyboard when customizing auto-start settings.

Hopefully this helps.
Best Regards.