Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Problem with the instalation of Sitekiosk9

Description

Hello,
I have a problem with a installing application. The error in the attachment.
Best Regards,
Izabela Koszela

Answer: (1)

Re: Problem with the instalation of Sitekiosk9 10/17/2019 2:29 PM
Hello,

For legal reasons, the files vnc.dll and vnchooks.dll, which are used for the remote desktop component of SiteRemote, are downloaded during the installation of SiteKiosk.
This download is done over a normal http connection.

It seems that the download is blocked on your computer or the machine is offline.

If you don’ need the RDP feature just chose the option to not download the DLLs during the installation.

Otherwise you can also later download DLLs by running the program "UVNCInstaller.exe" (in the folder "...\SiteKiosk\SiteRemote") or copy them from another SiteKiosk computer (same SiteKiosk version) where they have already been downloaded.
The DLLs can be copied / uploaded manually or via SiteRemote order to the directory "...\SiteKiosk\SiteRemote".

Regards,
Michael Olbrich