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Support Request: Sitekiosk Androd "abnormal program termination" repeatedly

Description

Our newly installed sitekiosk repeatedly restarts the program and sends an error notification email "Client Error Occurred" with a description "abnormal sitekiosk program termination". This error occurs while users are interacting with a pop-up webpage. The sitekiosk will display a blank black screen with a green circle rotating, then resume at the homepage. This happens multiple times per day and without the machine losing power. I have tried to locate watchdog.exe in our configuration file as instructed in online help forum, with no luck. What can be causing this and how do we correct it?

Answer: (5)

Re: Sitekiosk Androd "abnormal program termination" repeatedly 11/12/2019 5:54 PM
Hello,

Thank you for submitting your inquiry. Can you provide the steps to replicate navigating to the popup portion of your website? I was unable to recreate the black screen scenario you mentioned.

Best regards,
Andre.
Re: Sitekiosk Androd "abnormal program termination" repeatedly 11/12/2019 7:47 PM
The project has three elements on the home page that initiate popups displaying different webpages. There doesn't seem to be any common factor to when it restarts the sitekiosk program. I have used all three elements and created popups, then navigated into a new page by tapping on one of the displayed animals, sometimes it restarts the program and sometimes it does not. I have received three Client Error Occurred emails so far this morning and the machine has been running for less than 2 hours.
Re: Sitekiosk Androd "abnormal program termination" repeatedly 11/12/2019 7:50 PM
Hello,

Can you also confirm that this is a SiteCaster project?

Best,
Andre.
Re: Sitekiosk Androd "abnormal program termination" repeatedly 11/12/2019 7:51 PM
Yes, this is a site caster project, named Kiosk Demo.
Re: Sitekiosk Androd "abnormal program termination" repeatedly 11/13/2019 7:59 PM
Hello,

The restart happens when you are browsing certain webpages as a popup element in SiteCaster in SiteKiosk Android. The reported issue is connected to the performance of the tablet and on a watchdog setting in SiteKiosk using your project setup. I have sent instructions to your email for review.

Best regards,
Andre.