Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: SiteKiosk Registration failing

Description

We are rebuilding our kiosk to upgrade to the latest version of Windows. All of our license keys are failing. Would you assist me with this?

Answer: (3)

Re: SiteKiosk Registration failing 12/11/2019 3:58 PM
Hello,

Thank you for submitting your inquiry. In order to upgrade your SiteKiosk to the latest version, you will need to be current with Support and Updates. For more information, please send an email to our Sales Team: sales-america(at)provisio.com. If you are within your period of Support and Updates, you can visit our help page for more information on the proper format of your Registration entry: https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/registering_sitekiosk.htm.

Best regards,
Andre.
Re: SiteKiosk Registration failing 12/11/2019 4:04 PM
we are trying to install the existing version. we only upgraded windows. Is it recommended to upgrade the kiosk software also?
Re: SiteKiosk Registration failing 12/11/2019 4:13 PM
Hello,

Based on the description of the problem, I am assuming that you might have a SiteKiosk version less than 9.0. Support for Windows 10 started with SiteKiosk 9.0+. If that was the case, please reach out to our Sales Team to confirm. Generally, you can use any version released within 12 months of your purchase. We prefer not to discuss further licensing details in the public forum.

Best regards,
Andre.