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Support Request: license issue


We have just renewed our siteremote and sitekiosk licenses and we received an email stating that the siteremote service was disabled and our account team would be deleted

1 errors have been detected for your team "KSB IT Department".

License expired
12/17/2019 3:39:13 PM
Your team no longer possesses a valid SiteRemote license. Your machines will be rejected by the SiteRemote server until a new license has been activated. Use this opportunity to continue to use this team and order a new SiteRemote license from our Web shop today.

Your team will be deleted in 30 days and cannot be recovered. For a new team you have to register each individual machine again with the SiteRemote server.

again we have purchased a new license that has been invoiced but does not show as "active"
can we have this corrected please?

-Nicholas Tassinari
Systems Administrator
Kennebec Savings Bank

Answer: (1)

Re: license issue 12/18/2019 5:10 PM

Thank you for submitting your inquiry. Based on the message, it seems that there may have been a license change. Please review the licenses you have under the My Licenses option with your login. Once complete, you can login to SiteRemote(.net) and activate any new licenses under Administration>>Licensing Tab, Licenses section. Please note there is a difference between SiteRemote and SiteKiosk licenses. Any further questions on Licenses should be directed to our Sales Team: sales-america(at)

Best Regards,