Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Problem displaying a URL

Description

Sitekiosk blocks the display of a website: URL http://liegeport.be/app/ the buttons do not appear (see image 1)
When I go into the sitekiosk configuration and test the display, it displays correctly.
So it is certainly a legal problem in Sitekiosk. could you help me?
thank you

Answer: (3)

Re: Problem displaying a URL 2/10/2020 9:31 AM
Hello,

On my test system there is no problem displaying http://liegeport.be/app/ in SiteKiosk (checked with SiteKiosk 9.7.5232 on Windows 10).
Therefore you may send your SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg), a current log file (…\SiteKiosk\Logfiles) with the information at which time the problem occurred and a step by step description to reproduce the problem.
Furthermore please send the information which Windows version you use SiteKiosk on and what other software products are installed on that machine (screenshot of “Programs and Features”?).

Otherwise you may first check creating a new clean configuration (only set start page URL and password) and testing in “Start once” mode (before selecting auto start again).

Regards,
Michael Olbrich
Re: Problem displaying a URL 2/10/2020 2:07 PM
Hello

thank you for your advice. I created a new blank configuration and it worked perfectly.
So it's in order.
thank you
Have a good day
Re: Problem displaying a URL 2/10/2020 2:22 PM
Thank you for your feedback.