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Support Request: Deactivate the licenses

Description

Hi,
It would be possible for us to deactivate the license for devices with the following serial numbers:

R52HB2A6N8R
R52H91J7FWX

We can't do it because those tablets have been broken and we can't start them. We want to use those licenses on other devices.

Thanks

Answer: (3)

Re: Deactivate the licenses 2/11/2020 4:59 PM
Hello,

I cannot see that these are SiteKiosk licenses, but in general SiteKiosk is not bound to a device.
You can uninstall SiteKiosk and reinstall and license it on another device (or, as in this case, simply install SiteKiosk on a new device because the old devices are defective).

Note: Submissions will be entered in the public support forum. Do not post any personal data such as passwords or software license information.

Regards,
Michael Olbrich
Re: Deactivate the licenses 2/12/2020 8:40 AM
Hello,

The problem is that we cannot uninstall SiteKiosk from the devices, because they are damaged and we cannot turn them on. Is there any way to use those Sitekiosk licenses on other devices in this case?

Thanks
Re: Deactivate the licenses 2/12/2020 8:43 AM
Hello,

Yes. As stated above simply install SiteKiosk on a new device then.

Regards,
Michael Olbrich