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North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
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Support Request: No skin

Description

After a windows 1909 update the design skin is not showing but you can see the windows desktop , also a pop up mentioned that my login details have changed. I am able to logout through the window option but cannot deactivate Provisio. System restore to windows 1903 kiosk back to normal operation. So deactivated Proviso and started 1909 update where i get the same issue again . Provisio has now been updated to version 9.7.10133 with no joy.

Answer: (1)

Re: No skin 2/13/2020 11:21 AM
Hello,

We have also noticed that the last Windows patches from February 2020 included a change from Microsoft which led to the fact that you could no longer log in with the SiteKiosk user.
Please have a look at our FAQ for further information and fixes:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283

Regards,
Michael Olbrich