Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Sitekiosk auto start not working

Description

We have 2 internet terminals with SiteKiosk 9 and Windows 10 Enterprise LTSC 1809 (17763.1039)

The problem started a couple of days ago simultaneously on both device. After turning on the terminal windows goes to the sitekiosk restricted user account instead of starting sitekiosk with the following error message:

" We can't sign in to your account.

This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost.

Any suggestions?

Best regards

Balazs Pandi

Answer: (3)

Re: Sitekiosk auto start not working 2/13/2020 1:23 PM
Unfortunately we noticed that the last Windows patches from February 2020 included a change from Microsoft which led to the fact that you could no longer log in with the SiteKiosk user.
Please have a look at our FAQ for further information and fixes:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283
Re: Sitekiosk auto start not working 2/13/2020 3:29 PM
Posted suggestion fixed the problem! Thank you!
Re: Sitekiosk auto start not working 2/13/2020 3:34 PM
Thank you for your feedback.