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Support Request: We Can't sign in to your account

Description

Everything had been working as expected, until today. One of our users reported that the kiosk wasn't working properly. Nothing has changed as far as I'm aware, besides Windows updates. So I went in as the Administrator, looked at the SiteKiosk configuration and then just saved the configuration and telling SiteKiosk to auto start, it then reboots the computer, logs into the SiteKiosk Restricted User Account but then pops up a box (see attached file) saying "We can't sign in to your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost."

Answer: (2)

Re: We Can't sign in to your account 2/13/2020 4:56 PM
Looks like Windows was logging in the SiteKiosk account under a temporary profile. I had to go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList and delete the one entry with a .bak extension and then Windows recreated the profile and all is well.
Re: We Can't sign in to your account 2/13/2020 5:11 PM
Hello,

Thank you for your inquiry and further analysis. We are providing this resolution for the moment: https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283. However since you have found a solution, you do not have to employ the one noted in the link.

Best regards,
Andre.