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Support Request: Office 365 Word, excel wont open


When I try and open Word via Site Kiosk it doesn't open. When I test it via the configure screens it works fine. This is the same for all office applications, Word, Excel, Powerpoint

I have added a screenshot of the application shortcut configuration.

Can you advise on how we can go about resolving this as I have exhausted options that I am aware of.

Answer: (1)

Re: Office 365 Word, excel wont open 3/10/2020 12:45 PM

In regards to your description it seems that you try to start the application with a custom button in the Chrome Browser Skin (-->Start Page & Browser-->Customize-->Browser Toolbar-->Individual Buttons-->Set individual web link or program).

There is a known problem with this (that will be fixed with a future version) when EXE is capitalized.
Therefore the easiest workaround is to rename the corresponding EXE to exe (small letters).
C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.exe

Alternatively you may start the application via start menu or by using the “Start Screen”.

Michael Olbrich