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Support Request: QR Code

Description

Hello

We have an application that is run through browser that is supposed to print QR code along with name.

Name and QR-code are printed correctly when we are using 'Test' feature in Sitekiosk configuration that opens Chrome browser. However when we run the application only name gets printed but not QR-code.

QR-code and the name are both assigned from .css file.

What could be the issue here?

Answer: (1)

Re: QR Code 6/29/2020 1:01 PM
Hello,

You should check it with Chrome Browser skin but without full screen mode and with visible browser tabs (default settings).
Furthermore you should also leave the default setting for the printing behavior (print web page as laid out on screen).

Alternatively you may just create a new configuration where you just set the start page URL and test in “Start once” mode (in the same Windows user account where it works with Chrome).

If that doesn’t help please send the following files & information via e-mail that we can check:
- SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg)
- SiteKiosk Log (…\SiteKiosk\Logfiles) with the information at which time the issue occurred
- The information which Windows version you use

E-Mail: support-europe(at)provisio.com

Regards,
Michael Olbrich